Shipping & Handling

Shipping Services

We ship via Fedex Ground for the majority of packages and Service by Air for over-sized packages. Fedex Expedite Services or other shipping carriers are available upon request. Most shipping carriers do not deliver to P.O. boxes. A complete street address is required.

We ship international orders via Fedex International or Service by Air. The recipient is responsible for any customs fees, duties, and other taxes levied by the country of destination. These fees cannot be estimated prior to shipping.

Shipping costs may vary based on weight, dimensions, and destination. Request a shipping estimate before ordering to assure it is within your budget.

Damage During Shipment

Please inspect all shipments upon receipt of goods. It is your responsibility to note any damage on all copies of delivery receipt. Delivery receipt must be signed by the driver and consignee. Immediately advise carrier of damage and request carrier inspection. Save the carton and all packing materials for inspection. Do not remove from the premises before inspection is made.

Notify carrier at once and request an inspection. Carrier and Simon Liu, Inc. are not responsible unless damage is reported immediately and the carton is retained. If this precaution is not taken, Simon Liu, Inc. cannot assist you in recovering the amount of your claim against carrier. Retain a copy of inspection report and send a copy of the inspection report to:

Simon Liu, Inc.
280 24th Street
Brooklyn, New York 11232

Truck Delivery Within NY Metro Area

We deliver to Manhattan, Brooklyn, and some parts of Queens for $125. The maximum capacity of our delivery truck is 108″ H. x 156″ L. Stretchers that exceed the maximum capacity will be delivered un-assembled or folded. Assembling and unfolding on-site require additional fees and are available upon request.

Additional fees may apply for large quantities, over-sized items or delivery to non-elevator buildings. Deliveries must be scheduled in advance. Long distance delivery within New York City varies and is based on distance, quantity, and weight. Please contact us for our rates.

Before signing off for your merchandise, please inspect carefully. Your signature designates your acceptance of the merchandise in its delivered condition. Simon Liu Inc. will not be responsible for any repair or exchange if you have signed for the merchandise.

Transportation and Holding of Artwork

Simon Liu, Inc. is a manufacturer of high quality painting supports. We are neither an art mover nor are we insured for the transportation of artworks. In addition, Simon Liu, Inc. is not a storage facility and therefore is not insured for artworks that are in its possession. Please be advised that all artwork must be insured by the client and you must accept liability during travel and storage.

Simon Liu, Inc. will hold an artwork free of charge during its production. Anytime thereafter, Simon Liu, Inc. reserves the right to charge a holding fee until the artwork leaves the premises. Please be advised that if artwork is to be picked up by Simon Liu, Inc., artwork must be securely packed and clearly labeled. Pick-up or delivery must be scheduled in advance, and there is no guarantee that Simon Liu, Inc. will have immediate availability. Pick-up or delivery of stretched or rolled artwork is $125 per trip.

Packing

All stretchers are shipped un-assembled. If a large stretcher or panel must be shipped assembled, crates are built to assure safe shipping. Additional packing fee will be incurred. For large-sized panels, we suggest hiring an art mover.

All stretched or primed pieces and artwork are wrapped in brown craft paper when delivered by truck. For extra protection, cardboard, plastic, and glassine are available for an additional fee.

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