Placing An Order

Your order must be placed via email. Please clearly indicate item numbers, quantity, product descriptions, shipping and billing address, and method of payment when ordering.

A formal estimate will be sent for your review and confirmation. Formal estimates MUST be approved in written form to be put into production. We will then send an order confirmation to acknowledge that the order is in production.

Email

Please email your order to: service@simonliuinc.com

If writing out your order by hand (for diagram purposes or design) please print clearly.

Phone

We are unable to take orders over the phone. Orders must be written, reviewed, and approved to be added to production. 

Lead Time

We turn around orders swiftly, but lead times vary depending on the services requested, the quantity required, and our current workload. Please inquire. We accommodate rush orders with an expediting fee whenever possible.

Rush Services

Expediting services are available upon request. Rush orders MUST be placed in written form. Acceptance of rush orders is contingent on availability in our manufacturing capacity.

Payment Methods

All payments must be in U.S. currency. We accept Mastercard, VISA, Discover, American Express, or bank wire. There are no credit card fees.

Bank wire must be received prior to shipping or delivery. All bank wires are subject to a banking service fee starting at $35 (wiring fees vary). 

Payment must be received prior to production.

Returns & Exchanges

Discounted or custom made items are NOT returnable or exchangeable. Stock items can be exchanged or returned for store credit within 14 days of purchase. No return or exchange will be accepted by Simon Liu, Inc. unless prior authorization has been granted. Unauthorized returns will not be credited. If through our error we supply the incorrect item, you may exchange it for the correct item within 30 days of purchase. Returned items must be unused and in re-sellable condition. Otherwise, items will not be credited. Please properly package and insure return items so a claim can be filed with a carrier if damage occurs during return shipment.

All approved returns and exchanges will be for products of equal value. Under no circumstances will Simon Liu, Inc. assume responsibility for, or incur the cost of, labor that has been put into a product by the customer. Types of labor may include but are not limited to: painting, priming, and stretching.

Back Order On Stock Items

We do our best to supply all items listed on our website and in our catalog, although availability is sometimes affected by scarcity or long lead times in manufacturing. We will backorder if a stock item is temporarily out of stock. It is difficult to give an exact time of availability, since we are dependent on our suppliers. Backordered items will not be charged until the item is available.

Materials Disclaimer

Natural materials such as wood, linen, and cotton are susceptible to warping, bowing, and natural wear and tear. This can be caused by climate conditions and other external factors. We at Simon Liu, Inc. strive to minimize these problems as much as possible by building the most structurally sound painting supports.

However, because of their nature, natural fibers may be affected by: the weather, humidity, moisture, temperature, improper handling, misuse, unprofessional transportation, and suboptimal storage. Simon Liu, Inc. cannot be responsible for warped and damaged products that are kept in less than ideal conditions that are misused and improperly maintained.

For questions regarding the appropriate handling of products, please see our “Product Handling” page in our FAQ’s. For more detailed instructions, contact us.

Exceptions

Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Simon Liu, Inc. to exclude.

Variations

We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.

Shipping Services

We ship the majority of our packages via Fedex Ground and Service by Air for over-sized packages. Fedex Expedite Services or other shipping carriers are available upon request. Most shipping carriers do not deliver to P.O. boxes. A complete street address is required.

We ship international orders via Fedex International or Service by Air. The recipient is responsible for any customs fees, duties, and other taxes levied by the country of destination. These fees cannot be estimated prior to shipping.

Shipping costs vary based on weight, dimensions, and destination. Request a shipping estimate before ordering to assure it is within your budget.

Damage During Shipment

Please inspect all shipments upon receipt of goods. It is your responsibility to note any damage on all copies of delivery receipt. Delivery receipt must be signed by the driver and consignee. Immediately advise carrier of damage and request carrier inspection. Save the carton and all packing materials for inspection. Do not remove from the premises before inspection is made.

Notify carrier at once and request an inspection. Carrier and Simon Liu, Inc. are not responsible unless damage is reported immediately and the carton is retained. If this precaution is not taken, Simon Liu, Inc. cannot assist you in recovering the amount of your claim against carrier. Retain a copy of inspection report and send a copy of the inspection report to:

Simon Liu, Inc.
280 24th Street
Brooklyn, New York 11232

Truck Delivery Within The NY Metro Area

Delivery pricing starts at $150, with deliveries made on Tuesday, Wednesday, and Thursday.

The maximum capacity of our delivery truck is 108″ H. x 156″ L. Stretchers that exceed the maximum capacity will be delivered un-assembled or folded. Assembling, unfolding, and stretching on-site require additional fees and are available upon request.

Additional fees may apply for large quantities, over-sized items or delivery to non-elevator buildings. Deliveries must be scheduled in advance. Long distance delivery within New York City varies and is based on distance, quantity, and weight.

Before signing off for your merchandise, please inspect carefully. Your signature designates your acceptance of the merchandise in its delivered condition. Simon Liu, Inc. will not be responsible for any repair or exchange if you have signed for the merchandise. We recommend opening up all received product as soon as possible.

Transportation and Holding of Artwork

Simon Liu, Inc. is a manufacturer of high quality painting supports. We are neither an art mover nor are we insured for the transportation of artworks. In addition, Simon Liu, Inc. is not a storage facility and therefore is not insured for artworks that are in its possession. Please be advised that all artwork must be insured by the client and you must accept liability during travel and storage (while the artwork is in Simon Liu, Inc.’s possession).

Simon Liu, Inc. will hold an artwork free of charge during its production. Anytime thereafter, Simon Liu, Inc. reserves the right to charge a holding fee until the artwork leaves the premises. Please be advised that if artwork is to be picked up by Simon Liu, Inc., artwork must be securely packed and clearly labeled. Pick-up or delivery must be scheduled in advance, and there is no guarantee that Simon Liu, Inc. will have immediate availability. Pick-up or delivery of stretched or rolled artwork starts at $225.

Packing

All stretchers are shipped un-assembled. If a large stretcher or panel must be shipped assembled, crates are built to assure safe shipping; an additional packing fee will be incurred. For large-sized stretched canvases, we suggest hiring an art mover.

We offer lite-packing for pick-up of our products for an additional fee.

All stretched or primed pieces and artwork are wrapped in brown craft paper when delivered by truck. For extra protection, a shadowbox with cardboard, plastic, and/or glassine are available for an additional fee.

As a premiere art support company, there is a proper way to carry and handle our products.

For Stretched Wooden Canvases

Do not wrap your hand around the cross bars or stretcher bars as knuckle marks and indentations are caused by grabbing the stretched canvas improperly. Hold the crossbars at the edges.

For Stretched A-Liu-Minum Canvases

There is a channel on the bars to grab on to, so there is no need to wrap your hands around the bars.

Key Tying & Expansion Capabilities

For key tying and instructions to expand our mechanical and A-Liu-Minium stretchers please contact us at service@simonliuinc.com.

The construction of folding stretchers allow large paintings to be transported without being removed completely from the support itself. This service is available in all style of our stretcher products. Typically, the stretcher is divided into two sections and connected with aluminum angled hardware.

Our foldable stretchers with stretched artwork are folded with the painting facing in around a sonotube. The bigger the painting, the bigger the sonotube. The sonotube is wrapped in glassine or a material that will not damage the painting. Wooden brackets are then installed on the top, bottom, and two sides.

‘Wet folding’ is also available for large paintings that need transportation but are still drying.

Sales Tax

If billing and or shipping addresses are within the State of New York, all purchases are subjected to NY Sales Tax unless you are qualified for tax exemption. If billing and shipping addresses are both outside the State of New York, purchases are not subjected to NY Sales Tax.

Tax Exemption

If you are qualified for tax exemption, please contact us to request a ST-120 form. You must fill out the form and return it along with a copy of the actual State Resale Certificate of Authority. When filling out the ST-120 form, enter a valid registration number. Improperly filling out the form and or returning it without an actual copy of State Resale Certificate of Authority will be subjected to sales tax.
Send the documents to:

Mail

Simon Liu, Inc.
280 24th Street
Brooklyn, NY 11232

Email

service@simonliuinc.com

Your Privacy

We want our visitors to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.
We respect each site visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

For each visitor to our website, our web server automatically recognizes no information regarding the domain or email address.

The information we collect is used to improve the content of our website, notify visitors about updates to our website and report on site usage. We never share information with other organizations for commercial purposes.

Notification Of Changes

Any changes to our privacy policy will be posted to this Privacy Policy.
If you have any questions or concerns regarding our privacy policy, please contact us:

• By email: service@simonliuinc.com

• By phone: 718 567 2011

Website Usage License

By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.

If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.

Material on this website, including text and images, is protected by copyright law and is copyright to Simon Liu, Inc. unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. No part of this site may be distributed or copied for any commercial purpose or financial gain. All intellectual property rights in relation to this website are reserved and owned by Simon Liu, Inc.

Liability & Warranty

While every effort is made to ensure that the content of this website is accurate, the website is provided ”as is” and Simon Liu, Inc. makes no representations or warranties in relation to the accuracy or completeness of its information. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.

We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site. In no event will Simon Liu, Inc. be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.