Returns & Exchanges
RETURNS & EXCHANGES
No discounted items or custom made items are returnable or exchangeable. Stock items can be exchanged or returned for store credit within 14 days of purchase. No return or exchange will be accepted by Simon Liu, Inc. unless prior authorization has been granted. Unauthorized returns will not be credited. If through our error we supply the incorrect item, you may exchange it for the correct item within 30 days of purchase. Returned items must be unused and in resellable condition. Otherwise, items will not be credited. Please properly package and insure return items so a claim can be filed with a carrier if damage occurs during return shipment.
All approved returns and exchanges will be for products of equal value. Under no circumstances will Simon Liu, Inc. assume responsibility for, or incur the cost of, labor that has been put into a product by the customer. Types of labor may include but are not limited to: painting, priming and stretching.
BACK ORDER ON STOCK ITEMS
We do our best to supply all items listed on our website and in our catalog, although availability is sometimes affected by scarcity or long lead times in manufacturing. We will backorder if a stock item is temporarily out of stock. It is difficult to give an exact time of availability, since we are dependent on our suppliers. Backordered item will not be charged until the item is available.
Natural materials such as wood, linen and cotton are susceptible to warping, bowing, and natural wear and tear. This can be caused by climate conditions and other external factors. We at Simon Liu, Inc. strive to minimize these problems as much as possible by building the most structurally sound painting supports.
However, because of their nature, natural fibers may be affected by: the weather, humidity, moisture, temperature, improper handling, misuse, unprofessional transportation, and suboptimal storage. Simon Liu, Inc. cannot be responsible for warped and damaged products that are kept in less than ideal conditions and that are misused and improperly maintained.
For questions regarding the appropriate handling of products, please contact us.
Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Simon Liu, Inc. to exclude.
We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.