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Order Information

ORDERING METHODS
Your order can be placed with any of the following methods. Regardless of what method you choose, an estimate will be sent for your review and confirmation. Estimate MUST be confirmed in written form. We will send an order confirmation to acknowledge that the order is in production. Please clearly indicate item numbers, quantity, product descriptions, shipping and billing address, and method of payment when ordering.

Phone
Associates are available to take your order Monday through Friday, 9:00 am – 5:00 pm EST. New customers must prepay by credit card for the first order and pay a 50% deposit for the second order. All subsequent orders over $1,000 must have a 50% deposit to begin production. For prompt service, please have your order and credit card ready when you call.
NY residents, please call 718.567.2011
Outside Metro NY, please call 888.ART.2829

Fax
Please fax your order to: 718.567.2015. If writing out your order by hand, please print clearly.

Email
By email, please email your order to: service@simonliuinc.com
If writing out your order by hand, please print clearly.

EXPEDITING SERVICES
Expediting services are available upon request. Rush orders MUST be placed in written form. Please clearly indicate item numbers, quantity, product descriptions, shipping and billing address, and method of payment when ordering.
Acceptance of rush orders is contingent on availability in our manufacturing capacity.

LEAD TIME
Our lead time is approximately 11 – 20 business days depending on the quantity and services requested.

METHOD OF PAYMENT
All payments must be in U.S. currency. We accept Mastercard, VISA, American Express, check, money order or bank wire. Check, money order or bank wire must be received prior to shipping or delivery. Please make check payable to Simon Liu, Inc. There will be a $35.00 charge on all returned check. All bank wires will be subject to a $10.00 bank service fee.
For orders over $1,000.00, a 50% deposit is required. Deposit must be received prior to production.

GIFT CERTIFICATE
A gift certificate is always welcomed by the recipient! To order a gift certificate, provide us with the amount, the name and address of the recipient and any special instructions. We will send the gift certificate to the recipient or directly to you.
To use a gift certificate, simply present the gift certificate when ordering.

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